F.A.Q
Welcome to Artfredriklarsson! We are proud to be VAT registered, providing our customers with the convenience of making purchases directly from the company. Being VAT registered, we aim to make the buying experience as seamless as possible for our customers. Feel free to explore our range of products, and don't hesitate to reach out if you have any questions or if you'd like to make a corporate purchase. We look forward to offering you high-quality products and a smooth shopping experience. Thank you for choosing exclusive art from Artfredriklarsson!
SHIPPING & RETURNS
Do I Need to Pay Import Fees and Taxes?
For customers outside of the EU, it's possible that you may need to pay domestic import and tax fees. Each country has its own regulations in this regard, so we recommend checking your domestic rules and regulations for more information. Please note that import and tax fees are not within my control.
What Is the Delivery Time?
The delivery time depends on the shipping method you choose. Typically, the standard delivery time is 2-8 weeks. If you order a wood box, please keep in mind that I special order them once a month. Depending on when you place your order, it may take a little longer for the painting to be shipped.
If you choose rolled up delivery, the delivery time is usually 2-4 weeks.
How Much Does Shipping Cost?
I offer shipping to almost worldwide destinations. If you don't find your country listed, please contact me via email so we can add your area.
To check if we can send a painting to your country, simply add a product to your cart and proceed to checkout. All available countries will be displayed there.
If you reside in Sweden, you have the option to collect your painting from my studio located at södermalm, Stockholm.
Shipping with Wood Box and Insurance, the artwork is delivered in a wood box with OSB boards for protection. The insurance covers the value of the painting. In the unlikely event that it gets damaged during delivery, please email me with photos and receipts at artfredriklarsson@gmail.com and claim a complaint to the shipping company directly.
Shipping prices vary based on the canvas size and your location. Prices start from 299 SEK.
Do You Accept Returns?
Unfortunately, I do not accept returns on my paintings. Due to the delicate nature of artwork during shipping, I cannot guarantee that it will return in the same condition as when it was sent. If you are dissatisfied with your painting, please contact me at artfredriklarsson@gmail.com.
For customers in Stockholm who can ensure the safe return of the piece, you may return the painting within 14 days of purchase.
My Country Is Not Available at Checkout
If your country is not listed during checkout, please email me your address so I can check the availability of shipping to your location.
How Does "Rolled Up Delivery" Work?
When you opt for having your painting rolled up for delivery, I will carefully detach the canvas from its frame and roll it together. This significantly reduces the delivery cost. Upon receiving the rolled-up artwork, you can conveniently frame the canvas at a local framing store or even do it yourself at home. However, if you're not experienced in canvas framing, I recommend taking it to a professional framing service for optimal results.